Effective date: October, 2017
GEV Broadband knows Customers care about how their personally identifiable information (“Personal
Information”) is used and shared, and GEV Broadband takes Customers’ privacy seriously. Please read the
Service Agreement) or accessing GEV Broadband’s website in any manner, Customer acknowledges that Customer
Broadband will collect, use, store and share Customer’s Personal Information in the following ways.
Remember that Customer’s use of the Service is at all times subject to Customer’s Service Agreement, which
When Customer uses the Service, the Personal Information (as defined below) Customer sends and receives is
transmitted over a wireless network, and may be subject to interception by unauthorized third parties who seek to do
you harm. While it is GEV Broadband’s objective to take reasonable measures to reduce the risk that unauthorized
third parties will be able to intercept the information Customer sends and receives through the Service, GEV
Broadband cannot and does not make any guarantee that transmissions over the Internet are 100% secure or
GEV Broadband recommends that you use caution when sending any Personal Information over the Internet and use
encryption technology whenever possible, such as websites that have the “https” designation in the website’s
address bar and show a padlock icon in the browser’s window.
GEV Broadband does not knowingly collect, solicit or use Personal Information from anyone under the age of 13. If
Customer is under age 13, please do not attempt to register for the Services or send any Personal Information about
yourself to GEV Broadband. If GEV Broadband learns that GEV Broadband has collected Personal Information
from a child under age 13, GEV Broadband will delete that information as quickly as possible to the extent
technically feasible. If Customer believes that its child under age 13 may have provided GEV Broadband Personal
Information, please contact GEV Broadband at privacy@GEVISP.com.
When you visit GEV Broadband’s website, GEV Broadband will collect various types of Non-Personal Information,
such as information on GEV Broadband server logs from Customer’s browser or device, which may include
Customer IP address, unique device identifier, “cookie” information, the type of browser and/or device you’re using
to access the Service, and the page or feature Customer requested. (IP Address and device identifiers are
traditionally classified as Non-Personal Information, unless GEV Broadband is required to do so otherwise under
applicable law.) Cookies” and “web beacons” are text file identifiers GEV Broadband transfers to Customer’s
browser or device that allow GEV Broadband to recognize Customer’s browser or device and tell GEV Broadband
how and when pages and features on the GEV Broadband website are visited, by how many people, and other
activity on the website.
Customer can change the preferences on Customer’s browser or device to prevent or limit Customer’s device’s
acceptance of cookies, web beacons or other similar technology, but this may prevent Customer from taking
advantage of some of the features on the GEV Broadband website, or accessing certain functions and conveniences.
If Customer clicks on a link to a third party website or service, such third party may also transmit cookies to
third parties, and GEV Broadband is not responsible for their privacy policies and practices.
GEV Broadband also uses Personal Information and Non-Personal Information to enhance the GEV Broadband
website and GEV Broadband Service offerings. For example, such information can tell GEV Broadband how often
visitors use a particular feature of the GEV Broadband website and which products and services are most interesting
to current and potential customers, and GEV Broadband can use that knowledge to make the website useful and
interesting to as many users as possible and to enhance and refine GEV Broadband’s Service offerings. GEV
Broadband will continue to conduct analytics on GEV Broadband website performance; Customer may not opt-out
GEV Broadband also collects and stores Network Information, information about Customer access to, and use of,
the GEV Broadband network, which may or may not be directly associated with or reasonably linked to a specific
person, computer or device. For example, GEV Broadband may collect and store information about the performance
of the Provider Equipment installed on Customer property or at Customer premises, when Customer is using the
Service, the various devices Customer is using to access the Service, the amount of data Customer is transmitting
and receiving, the content of the data Customer are transmitting and receiving, the websites Customer is visiting,
and any other information that is transmitted over the GEV Broadband network. GEV Broadband may also
aggregate Network Information from multiple subscribers and GEV Broadband will share such aggregated
Non-Personal information about the overall performance of the GEV Broadband Service and network with our
Affiliates and other third parties. Aggregated information does not identify a specific individual, computer or device.
How we use Network Information:
We use Network Information to monitor and enhance the performance of the GEV Broadband network. GEV
Broadband will not monitor the content of the websites viewed or email communications as part of GEV
Broadband’s standard network management. Generally, GEV Broadband will only monitor and preserve the
following Network Information:
● When Customer is using the Service;
● How Customer is using the Service, such as monitoring traffic patterns regarding websites visited,
amount of data being sent or received, or other activity;
● The amount of data Customer is transmitting and receiving through the Service; and
● General information regarding the performance of the Provider Equipment installed on Customer’s
property or at Customer’s premises, and its interaction with the rest of GEV Broadband’s network.
However, GEV Broadband reserves the right to, and may, monitor, access, review and preserve any Network
Information and/or content in the following situations:
● In response to an inquiry from Customer or an another Authorized User on Customer’s account regarding
Customer or their use of the Service or problems Customer or they are experiencing using the Service;
● If GEV Broadband has reason to believe Customer is using the Service in violation of Customer’s Service
Agreement or any applicable statutes, rules, ordinances or regulations;
● If GEV Broadband has reason to believe Customer use of the Service is negatively affecting other
● When GEV Broadband is required by law or legal process to do so, or when GEV Broadband a good faith
belief that GEV Broadband is required by law or legal process to do so.
How is Personal Information used for marketing and advertising purposes?
GEV Broadband will use Personal Information to send Customer marketing and advertising messages related to
GEV Broadband’s Service and website using Customer’s email address, postal address, or telephone number (for
voice, texts, and pre-recorded calls). GEV Broadband may deliver a marketing or advertising message based on
Customer visits to GEV Broadband website, which will be general advertising or “Contextual Advertising,” which is
advertising based on the subject matter or the content of the specific website page or subject matter. GEV
Broadband may also send Customer “First Party Advertising,” which is advertising that is customized or
personalized based on a history of Customer’s use of our Services (possibly combined with information from our
Facebook fan page or other social network platforms). First Party Advertising is based solely on a combination of
information GEV Broadband collects from Customer – not from Customer’s visits to other websites across the
Customer may opt-out of First Party Advertising but not Contextual Advertising. No Personal Information is
used to deliver Contextual Advertising; it automatically will appear based on the content or webpage
Customer is viewing. And Customer may continue to receive general advertising if Customer opts-out of First
Party Advertising, it will not be customized or personalized for Customer.
GEV Broadband does not provide third party “Network Advertising,” which is advertising based on Customer’s
overall Internet usage across different third party websites or online services. Multiple third party websites and
online services are involved in this tailored or personalized advertising process, in essence a “network” of
Because GEV Broadband does not provide network ads, GEV Broadband does not recognize the “Do Not
Track” settings on various Internet browsers. GEV Broadband does not engage or allow third parties to
track you across the Internet and across time for advertising purposes.
Links to other websites or online services
The GEV Broadband website and/or Facebook Pages (or other social networking platforms) may contain a variety
of content and functionality and may provide links to other third party websites or online services. Despite such
constitute or imply GEV Broadband’s endorsement, recommendation, or sponsorship of the content, goods, services,
business or privacy practices on such websites or online services. GEV Broadband encourages Customers to be
aware and informed when Customers leave GEV Broadband’s website and GEV Broadband’s Facebook Pages, or
any other social networking platforms.
Will GEV Broadband share Customer Personal Information?
Customer’s Personal Information will only be disclosed to third parties (including GEV Broadband’s Affiliates) as
to fully use, disclose and process any Non-Personal Information collected from Customer in any manner as well as
any information Customer makes public via GEV Broadband Services or website.
GEV Broadband will not rent, sell or disclose Personal Information to anyone not related to GEV Broadband for
marketing or promotional purposes, unless in connection with a potential or actual sale, merger or a corporate
restructuring by or of GEV Broadband. (See “For Business Transfers” below for more information.) GEV
Broadband will share Customer Personal Information with its Affiliates and with other third parties as described in
this section for the following reasons:
● To Our Affiliates. GEV Broadband relies on various Affiliates in order to provide the Service to
Customers. These are companies that are related to GEV Broadband by common ownership or control.
GEV Broadband may share Personal Information and Non-Personal Information with any of its Affiliates
for business, operational, promotional and/or marketing and advertising purposes.
● To Operational Service Providers: GEV Broadband and its Affiliates contract with other companies and
people to perform tasks or services on GEV Broadband’s behalf and need to share Customer Personal
Information to provide products or services to Customers. For example, GEV Broadband may use a
payment processing company to receive and process Customer’s ACH or credit card transactions for GEV
Broadband, or GEV Broadband may contract with third parties to assist GEV Broadband in optimizing
GEV Broadband’s network. Unless GEV Broadband tells Customer differently, GEV Broadband does not
grant its Operational Service Providers any right to use the Personal Information GEV Broadband shares
with them beyond what is necessary to assist GEV Broadband.
● For Business Transfers/Restructuring: GEV Broadband may choose to buy or sell assets, or GEV
Broadband may sell assets or be sold. In these types of transactions, customer Personal Information is
typically one of the business assets that would be disclosed and transferred. Also, if GEV Broadband (or
GEV Broadband’s assets) are acquired, or GEV Broadband goes out of business, enter bankruptcy, or go
through some other change of control, including restructuring, re-organization or financing arrangements,
Personal Information could be one of the assets disclosed, transferred to or acquired by a third party.
● For Protection of GEV Broadband, and Our Affiliates, Employees, Operational Service Providers,
Users and Subscribers and Public Safety: GEV Broadband reserves the right to access, read, preserve,
and disclose any Personal Information GEV Broadband has access to if GEV Broadband believes doing so
any legal document; protect our Network(s), website(s), and company assets; protect the interests, rights,
property, and/or safety of GEV Broadband or Our Affiliates, employees and officers/directors, Operational
Service Providers, Users and Subscribers, agents, third party licensors or suppliers, or the general public.
● When Required by Law or in Response to Legal Process: GEV Broadband reserves the right to access,
read, preserve, and disclose any Personal Information to which GEV Broadband has access if GEV
Broadband is required by law or legal process to do so, or if GEV Broadband has a good faith belief that
GEV Broadband is required by law or legal process to do so.
Is Customer Personal Information secure?
GEV Broadband endeavors to protect the privacy of Customer’s account and other Personal Information GEV
Broadband holds in its records using reasonable administrative, technical and physical security measures. However,
GEV Broadband cannot and does not guarantee complete security. Unauthorized entry or use, hardware or software
failure, and other factors, may compromise the security of Personal Information at any time.
Customer’s account is protected by a password for Customer privacy and security. It is Customer’s responsibility to
prevent unauthorized access to Customer’s account and Personal Information by selecting and protecting Customer
password and/or other sign-on mechanism appropriately and limiting access to Customer computer, tablet or device
and browser by signing off after Customer has finished accessing Customer’s account. Customer is required to
notify us immediately if Customer’s password or account has been disclosed to a person whose name does not
appear on Customer’s account, even if you have allowed such disclosure. Customer understands, acknowledges and
agrees that Customer is solely responsible for any use of GEV Broadband Services via Customer’s username and
Additionally, if Customer contacts GEV Broadband, GEV Broadband will ask Customer for verification of
Customer’s identification and account. GEV Broadband will not send an email or text, nor should Customer respond
to any email or text communications asking for any sensitive or confidential Personal Information, such as social
security number, bank account or credit card account number, or a driver’s license number. If Customer receives an
email or text requesting any such information from GEV Broadband or someone that claims they are with GEV
Broadband or Our Affiliates please contact our Privacy Administrator immediately:
For GEV Broadband’s IT Support Services as detailed in our Service Agreement, the code that allows GEV
Broadband to access Customer’s computer desktop to help your resolve technical problems is limited only for that
specific session. GEV Broadband is not able to access Customer’s Computer without Customer’s knowledge,
affirmative consent and involvement.
What Personal Information can Customers access, modify and/or delete?
Generally, Customer may access the following Personal Information in Customer’s account:
● Full name
● Username and password
● Email address
● Telephone number
● Billing and Service address
● Account and billing information
By contacting GEV Broadband at , or through any online access portal GEV Broadband may
create to enable Customers to view and modify Customer account settings, Customer may access, and, in some
cases, edit or delete the Personal Information listed above. For example, GEV Broadband may retain historic email,
billing and/or Service addresses for security and verification purposes. Customer may not delete such information.
When Customer updates Personal Information, however, GEV Broadband may maintain a copy of the unrevised
information in GEV Broadband’s records for internal security reasons and recordkeeping. Some information may
remain in GEV Broadband’s records after it is modified, amended or deleted by Customer or GEV Broadband. GEV
Broadband may use any aggregated data derived from or incorporating Customer’s Personal Information after
Customer updates or deletes it, but not in a manner that would identify Customer personally. GEV Broadband may
also maintain Personal Information regarding Customer and Customer’s use of the Service after Customer is no
longer a GEV Broadband customer as required by GEV Broadband’s business practices, by law, and/or tax reporting
The information Customer can view, update, and delete may also change. If Customer has any questions about
viewing or updating information GEV Broadband has on file about Customer, please contact GEV Broadband at
What third party disclosure choices do Customers have?
Customer can always choose not to disclose Personal Information to GEV Broadband; however, certain Personal
Information is necessary for GEV Broadband to provide the Service to Customer. Customer may opt out of sharing
Personal Information with Our Affiliates only for marketing or advertising purposes, but not for business or
Customer may opt out of email marketing and advertising from GEV Broadband or its Affiliates using the
“Unsubscribe” mechanism in each email. Before GEV Broadband sends Customer a text for any reason, or sends
Customer a pre-recorded call that contains advertising or marketing information, GEV Broadband will secure
Customer’s prior written express consent, which can be given via a voice recording, email, text message, postal
mail, or telephone key press. Non-telemarketing pre-recorded calls do not require Customer’s prior express consent
in writing, unless they are sent to a wireless device. Customer understands, acknowledges and agrees that such texts
and pre-recorded telemarketing calls may be sent using an auto-dialer and are not conditioned on your purchase of
the Service. Customer may opt out of receiving text messages any time by replying “STOP” or “UNSUBSCRIBE”
to the text message. Customer may opt out of receiving pre-recorded calls by the opt-out instructions in the call.
However, Customer will continue to receive calls related to debt-collection and Customer’s current Service.
Customer may also opt-out of First Party Advertising, but not Contextual Advertising, as detailed in the “Use of
Personal Information for Marketing or Advertising Purposes” section above.
Personal Information and Non-Personal Information for GEV Broadband’s internal analytics used to monitor
activity on GEV Broadband’s website, measure GEV Broadband Service performance, or to operate and protect the
GEV Broadband network.
Yes, GEV Broadband is constantly working to improve the Service, so GEV Broadband will need to update this
and/or there are changes in local, state or federal laws. Additionally, GEV Broadband will also make stylistic,
organizational and/or grammatical changes to present GEV Broadband privacy practices in a user-friendly
easy-to-read manner. GEV Broadband will alert Customers to any such changes by placing a notice on
by some other means to the extent required by law. Please note that if Customers have not provided GEV Broadband
with Customer’s email address or Customer has not updated Customer contact information, those legal notices will
still govern Customer use of the Service, and Customer is still responsible for reading and understanding all notices
posted on GEV Broadband’s website. Customer’s continued use of the Service or website after notice of any
changes have been provided will indicate Customer’s acceptance of such changes, except where further steps are
required by applicable law.
subscribed to the Service or visited the GEV Broadband website. If GEV Broadband elects to use or to disclose
Personal Information that identifies GEV Broadband as an individual in a manner that is materially different than
website, GEV Broadband will provide Customer with an opportunity to consent to such use or disclosure.
Depending on the circumstances, that consent may include an opt-out.
If you have any questions or concerns regarding GEV Broadband’s privacy practices and policies, please contact
GEV Broadband at privacy@GEVISP.com.
Copyright 2017, GEV Broadband – All Rights Reserved